Dine this Feb 14th 2013 @ The Residency Towers, Main Street Restaurant

"People who LOVE to EAT are always the BEST people." – Julia Child

Yes, our dear users, we have decided to make this 'Valentine's Day' wonderful & memorable for you! We are running a contest to access the interest levels and select winners. Read on...

Contest Dates : 
Sunday, 10th Feb 2013 till Tuesday, 12th Feb 2013 (until our last restaurant closes)

What should you do to enroll yourself into this contest? : 
1. Login to www.gograb.in & Order food with us as many times as you can these 3 days.
2. Use this coupon code 'DINNERDATE' every-time you order.
That's it!

Prize Details: 
5 Dinner Date coupons worth Rs 500/- with any restaurant of your choice* (but make sure that you choose among one of our partnered restaurant) 
1 Bumper Prize - Dinner Table for 2 @ Main Street Restaurant, The Residency Towers, T. Nagar, Chennai.

We know some Q & A has started to run into your mind now. Read on..

1. How are these winners selected? Based on what?
All users who have 'Logged-In and Ordered' food online via www.gograb.in would be part of the lot. Every unique lot would be assigned a number and 5 random numbers would be chosen. Then we would choose 1 more number  for the bumper prize and announce all these 6.

2. Is there a points system? Basically how do I increase my changes of being one among the 6? Especially that '1' BUMPER Prize Winner?
This is a very good question. So, if you had ordered 1 time, your name would go 1 time, if you had ordered 5 times, you name would go 5 times. Hence more the order, more the probability of being one of the WINNER. 

3. Can we use this Prize some other day other than Feb 14?
NO. The purpose of this contest itself is to make sure that you & your loved one allocate time for yourselves. Hence if you miss Feb 14th, then you miss the prize too!

More questions:- Please send all your questions to 'gograb@vednar.com'. Please quote 'DINNERDATE' in the subject line for us to prioritize your question and answer that immediate.

So, the count down starts!

Terms & Conditions:
* - Choice of restaurant should be any of the partnered restaurant branch / brand that goGrab.in lists.
1. Only 'Logged-In' user orders would be considered for this contest.
2. No Cash Refunds
3. The prize's would be valid only on Feb 14th 2013. Please be informed that all these restaurants have special plans for Feb 14th.

A Diwali Surprise

www.gograb.in

I was quiet busy today with a lot of stuff around, right from improving business, adding more restaurants and etc. My office cell phone suddenly rang and I saw Mr. Francis the manager of Sangeetha Veg Restaurant calling. Actually I could not pick up the phone as I was in mid of a very serious discussion. But I ended that with a logical closure and called back.

He sounded to be in a hurry and said, "Sir, there is an order from goGrab and the customer called us to tell that she did not order!". I told him "Okay, I will talk to the customer and get back.". Immediately I logged into the monitoring tool and pick up the customer number and called back. A female voice picked-up the phone and I introduced myself as "Ganesh from goGrab". Here is our conversation:

Customer: Sir, how can someone order for me, I have no one in Chennai and I also did not place the order.
Me: Okay Madam, but in goGrab anyone needs to pay. So someone would not play with money so can you please check with you family or friends around.
Customer: No way, there is no one who can order. I am sorry don't send anything.
Me: Madam, but the order is already paid.
Customer: That what I am asking, I got this card only yesterday and how could someone use it on your site today itself.

I start now understanding the problem a bit. So the customer had got a new Credit Card yesterday only and today **someone** has used that card on goGrab.in.

Me: Okay, apart from you who else knows about the card madam?
Customer: My husband.
Me: Can you check with him if he used it?
Customer: No, he is not here and there is no way he could have used it.
Me: Okay Madam, let me check the details and get back.
Customer: Ok.

I disconnect the call and quickly log into my logs to track the IP from which this order was placed. It showed me that the order was placed from Riyadh. So, I call back the customer again.

Me: Madam, Ganesh again from goGrab.
Customer : Tell me sir.
Me: I see that someone from Riyadh has placed this order.
Customer: Starts so blush and says, Oh that is my husband then. He is only there.
Me: Okay Madam, that is good then, can you please check with him and call back. In the meantime we will send the order to you.
Customer: Ok, what has he ordered?
Me: Jangiri, Badam Halwa and Bombay Mixture. May be he did wanted to send some sweets as surprise to your madam.
Customer: Ha ha, ok. Send it.

I disconnect the phone and called back Mr. Francis to confirm the order and quickly narrated him the story. He too was in smile and confirmed that he would send it immediate.

After 10 minutes the customer itself called me back to confirm that her husband only did it.

We were really moved to see that we are even a medium of love between a husband and wife living in distant lands and still be able to surprise his wife with a sweet!

Way to go goGrab! Keep it on!!

Ciao